Frequently Asked Questions
General Questions
What is a mass tort case?
A mass tort is a civil action involving numerous plaintiffs against one or a few defendants. The lawsuits are similar in that they involve the same product, medication, or circumstance, but each plaintiff may have suffered different types or degrees of injury. Unlike class actions where the recovery is typically shared equally, mass tort cases evaluate each plaintiff's damages individually.
How does Lexora 13 Portal work?
Our platform allows you to create a secure account, complete a risk assessment for various mass torts, securely upload your medical records, and connect with legal representation if you qualify. We streamline the entire process while maintaining the highest standards of data security and privacy.
Is there a cost to use the platform?
No, patients can use the Lexora 13 Portal at no cost. Our services are supported by our partner network of legal firms specializing in mass tort litigation.
Account Questions
How do I create an account?
Click the "Register" button on our homepage, provide your email address, and follow the verification process. Once verified, you'll be guided through setting up your password, accepting terms of service, and completing your profile information.
What security features protect my account?
We implement multi-factor authentication (MFA), secure password protocols, email verification, encrypted data storage, and adhere to HIPAA compliance standards to ensure your information remains protected.
What if I forget my password?
On the login page, click the "Forgot Password" link. You'll be asked to provide your email and answer security questions you set up during registration. After verification, you can create a new secure password.
Case and Legal Questions
How do I know if I qualify for a mass tort case?
After creating an account, you can complete our risk assessment for various torts. This evaluation asks specific questions about your exposure and medical conditions. Based on your answers, the system will indicate whether you potentially qualify for a specific tort case.
What happens after I'm connected with a legal firm?
The legal firm will review your information and contact you directly to discuss your case in more detail. They'll guide you through the next steps, which may include gathering additional documentation, filing paperwork, and developing your case.
How long does the legal process typically take?
Mass tort cases vary widely in duration. Some may settle within months, while others can take several years to resolve. Your legal representative will provide more specific timelines based on the particular tort and circumstances of your case.
Technical Support
What if I have trouble uploading documents?
Make sure your documents are in PDF, JPG, or PNG format and under 10MB in size. If you continue to experience issues, please contact our support team via the "Help" button in your portal.
How do I contact customer support?
You can reach our support team by clicking the "Help" button inside your account portal or by emailing support@masstortportal.com. Our team is available Monday through Friday, 9am-5pm EST.